A rental car breakdown can turn a smooth trip into a stressful detour. But if you know what steps to take, you can keep the disruption to a minimum—and avoid surprise costs.
Here’s a clear, step-by-step plan to follow if your rental car stops working.
Stay Safe First
If you notice something wrong—like a sudden loss of power, a flat tire, or warning lights—pull over somewhere safe.
- Turn on hazard lights.
- Move completely off the road if possible.
- Avoid trying to “limp” the car to your destination—further damage could be blamed on you.
Contact Roadside Assistance
Most major rental companies include a 24/7 roadside assistance number on your rental agreement. This is your first call, not your personal mechanic.
- At the time of this writing, Enterprise, Hertz, Avis, and Budget all have dedicated lines.
- Some services cover towing, lockouts, fuel delivery, or flat tire changes.
- Premium roadside coverage may cost extra, but basic assistance is usually included.
Document the Situation
Before any repairs or swaps happen:
- Take photos of the dashboard (warning lights, odometer).
- Photograph visible damage, like a blown tire or leaking fluid.
- Note the time, location, and conditions (e.g., highway, rural road).
Follow Company Instructions
Rental companies often require:
- Using their approved tow service
- Returning the car to a designated location
- Exchanging the vehicle at a nearby branch
Skipping these steps could result in extra charges.
Know Your Coverage
If you purchased the rental company’s roadside protection or collision damage waiver (CDW), many repair or tow costs are covered.
If you’re relying on your personal auto insurance or credit card coverage, call them to confirm what’s included before approving repairs.
Vehicle Swap or Refund
Once the car is towed or returned:
- Most companies will give you a replacement vehicle at no extra cost.
- If no replacement is available, you may be eligible for a refund for unused days.
Avoid These Mistakes
Here’s a quick list of what NOT to do in this situation:
- Trying to fix it yourself (unless it’s a simple spare tire change authorized by the rental company)
- Abandoning the car without notice
- Continuing to drive with a known problem
Conclusion
Breakdowns happen, even with rental cars. Stay calm, follow the rental company’s process, and keep detailed records. The quicker you act, the faster you’ll be back on the road.
