Charlie Graham

Car Rental companies have long offered ways to help make the pickup process more efficient and customer friendly.  These options can vary from an expedited line at the rental counter all the way to using a phone as a key to check out, open the vehicle and drive away without any interaction with staff.  AutoRentals.com has collected the current pickup process procedures available from many rental car companies and offered these categories of the options.

Online Check-In:  Renters wrovide their driver profile and possibily payment info to decrease time at check out at counter.  Renters will still need to interact with auto rental staff to complete the rental transaction, sign paperwork and receive their rental car.

Skip The Line: Renters can skip the line at the rental counter and enter an in expedited line, but may still have to interact with staff at the car rental counter before heading to the rental vehicle.

Skip the Counter:  Renters can skip the rental counter and proceed to the car lot, but may have to interact with staff at rental car lot to be assigned a vehicle, verify contract information and identification, as well as payment if needed.

Straight to Car:  The renter is assigned a specific vehicle or is able to choose from group of vehicles, enter car on own and drive to check out kiosk or gate where contract and identification is authorized.

Phone as Key:  The full rental transaction, including Driver’s License verification, payment and agreement to terms and conditions is completed through a mobile application.  Renters are provided instructions and potentially transportation to their assigned vehicle, where the mobile app will act as a key to access and start the vehicle.  No interaction with staff is required, unless needed.

Delivery:  The rental vehicle is delivered to a specified location, where the rental transaction is usually digitally completed and with limited interaction with delivery driver.